Returns & Exchanges Policy

At Kavzon, we are committed to delivering high-quality, custom-made products for all our customers. Since every item is produced according to specific instructions, we handle returns and exchanges with clear and fair guidelines.

1. Made-to-Order Products

All Kavzon products are custom-made based on the exact details provided when the order is placed.

Because each item is personalized, returns or exchanges are not accepted unless the issue is due to an error on our part.

2. Eligibility for Returns or Exchanges

You may request a return or exchange only if one of the following issues occurs:

  • Shipping damage

  • Manufacturing defects

  • Customization errors, such as:

    • Incorrect logo

    • Wrong name or number

    • Wrong size

    • Wrong color

    • Any detail that does not match your provided specifications

3. How to Submit a Claim

If you experience any problems with your order, please follow these steps:

  1. Contact us within 10 days of receiving your order at order@kavzon.com

  2. Include clear photos that show the issue

  3. Provide your order number and proof of purchase

Our team will review your claim carefully and provide the appropriate resolution.

4. Resolution Process

After reviewing your claim, Kavzon may offer one of the following:

  • A replacement product

  • A correction of the issue

  • Any other suitable solution based on the situation

5. Refund Policy

Refunds are only issued when the problem is caused by Kavzon, including:

  • Incorrect customization

  • Wrong size, color, or product variant delivered

  • Damage sustained before or during delivery

To request a refund, please email order@kavzon.com with:

  • Your order number

  • A detailed explanation of the issue

  • Photos clearly showing the problem

  • Proof of purchase

Once approved, your refund will be processed promptly.

Our Commitment

Your satisfaction is important to us. At Kavzon, we strive to provide quality products and exceptional service for every customer we serve.
If you need any help, please reach out to us at order@kavzon.com — our team is always ready to assist you.